Redcot House Terms & Conditions
As we are a small property and have limited accommodation, we have adopted the following policies in line with norms in the industry.
Please note that once a booking has been confirmed, you are entering an agreement with us. We recommend that you read the full terms and conditions before accepting. However life is short so we have summarised our Booking and Cancellation policies.
We recommend that you check your travel insurance policy just in case you have to cancel.
Your Booking is considered confirmed (a contract is formed between you and Redcot House) when we issue you with a Booking confirmation email for your room(s) and extras (if applicable).
No Booking shall be binding until we have issued you with a Booking confirmation email and we have received payment card details from you and preauthorized your card as security from an acceptable and valid payment card.
We shall only charge your card if you do not show, or if you cancel (in line with the cancellation policy) or if you breach these terms and conditions (in line with the termination policy) or if the Guest leaves without paying in full.
The rate for each room and single occupancy discounts are as published on our website at the time of your Booking, or, in the case of a telephone booking as advised to you at the time of Booking.
You can check-in between 3 pm to 7 pm on the scheduled date of arrival. If you wish to check-in earlier or later, please let us know.
Check-out is before 11 am during the week and 11.30 am at weekends on the scheduled date of departure.
Children under the age of 16 years are welcome to stay at Redcot House only as part of the House Package.
Cancellation Policy
If you wish to cancel a Booking and you notify us (and we have acknowledged your correspondence) 7 calendar days or more before your scheduled date of arrival, we will cancel your Booking without penalty.
If you wish to cancel a Booking and you notify us (and we have acknowledged your correspondence) less than 7 calendar days before your scheduled date of arrival, the balance of your Booking will be due. However, we will endeavour to re-let your room(s) and if successful, in full or part, we will re-calculate the balance due less any revenue from re-letting. If we are unable to re-let the room(s), we shall charge your payment card for the balance due as per the Booking schedule.
Alternatively, you may wish to re-schedule the Booking but no later than 6 months from your original scheduled date of arrival.
We cannot give refunds on extras which are deemed as perishable e.g. pre-ordered flowers, cakes etc.
Download a pdf version of the terms and conditions here